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Survey Articles:
The New Contact Center: From Efficiency to Effectiveness (E-Commerce T
Efficiency will never go out of style in business. But in an industry that's largely transitioned from one-dimensional call centers to e-mail, Web chat and the full-fledged multimedia contact center, making a contact center more efficient isn't enough to make it competitive. Sex Roles: A Journal of Research - Gender differences in the job sati
May 1, 2005 -- A central paradox in studies of gender and job satisfaction is why women's job satisfaction is not lower than men's, given that women's jobs are often ... Health Services Research - Impacts of managed care patient protection
June 1, 2005 -- Objective. To assess effects of patient protection laws implemented by the vast majority of states during the 1990s on the public's satisfaction and trust relating to health care, and on key utiliza Health Services Research - Patients' preferences for technical versus
August 1, 2005 -- Objective. To assess patients' use of and preferences for information about technical and interpersonal quality when using simulated, computerized health ... Airline Industry Information - Zagat Survey finds airline industry cu
November 7, 2005 -- AIRLINE INDUSTRY INFORMATION-(C)1997-2005 M2 COMMUNICATIONS LTD Zagat Survey, a provider of consumer survey-based travel and leisure content, has released the results of its 2005 survey of airlin
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