|
Survey Articles:
Health Services Research - Impacts of managed care patient protection
June 1, 2005 -- Objective. To assess effects of patient protection laws implemented by the vast majority of states during the 1990s onthe public's satisfaction and trust relating to health care, and on key utiliza Customer Inter@ction Solutions - What are some common best practices f
December 1, 2008 -- Q I've been working to convince my executive team that our contact center is a legitimate revenue center, based in large part on service I consider... SunGard Named Top Solutions Provider by Financial Insights and Securit
WAYNE, Pa.----SunGard today announced that it has been named the preferred vendor to the securities industry in the Securities Technology Rankings, published by Securities Industry News and Financial Insights, an IDC company. Dads on Paternity Leave: Thanks but No Thanks (Business Wire via Yahoo
MELVILLE, N.Y.----More than half of working dads would not take paternity leave if it were offered, according to the latest Workplace Insights survey by Adecco USA and just in time for Father's Day. The New Contact Center: From Efficiency to Effectiveness (E-Commerce T
Efficiency will never go out of style in business. But in an industry that's largely transitioned from one-dimensional call centers to e-mail, Web chat and the full-fledged multimedia contact center, making a contact center more efficient isn't enough to make it competitive.
|